Report abuse on a hosted website
If a website hosted with DeployBeacon is used for phishing, malware, spam, infringement or other unlawful or harmful content, email abuse@deploybeacon.ai. This page explains what to include and what happens next.
Where to send a report
Email abuse@deploybeacon.ai. If you cannot reach that address, support@deploybeacon.ai also reaches us; start the subject line with “Abuse report”. You do not need a DeployBeacon account to report abuse.
To report a security vulnerability in DeployBeacon itself, rather than content on a hosted website, email security@deploybeacon.ai.
What to include
- The full address of each page or file, exactly as it appears in the browser address bar.
- What the content is and why you believe it is abusive or unlawful, for example phishing, malware, spam or infringement.
- For a complaint about copyright, a trade mark or another right: the work or right concerned, where the original can be seen, and whether you own it or are authorised to act for its owner.
- Supporting evidence, such as screenshots, or the full headers of an email that linked to the page.
- How we can contact you if we need more information.
Send links and descriptions rather than attaching harmful files.
Is the website hosted by DeployBeacon?
Websites hosted with DeployBeacon are served from a DeployBeacon website address or from a customer’s own domain connected to DeployBeacon. Other pages on a DeployBeacon website address show a short notice naming DeployBeacon and this reporting address. If you are not sure whether we host a website, send the address anyway and we will check it.
What happens next
We review each report against our service terms and the law, and may ask you for more information. If content breaks our terms, we can restrict it, suspend the workspace so its websites are no longer served, and disable the owner’s account access while we investigate. Where practical and lawful, we tell the workspace owner what was restricted and why.
We do not currently publish a target response time. If the content puts people at immediate risk, say so at the start of your email.
Your information
We use your report and contact details to investigate it and to reply to you, as described in our privacy notice. We do not publish reports.
If your website was restricted
If your website or account was restricted and you believe that is mistaken, email support@deploybeacon.ai from your account’s email address with the website address and the reason. We review the decision and restore access if the restriction was not justified.
A restored workspace keeps its projects and files. Suspension signs the owner out everywhere and revokes the workspace’s access tokens and assistant connections, so after a restore, sign in again and create new ones.
Explore the product and guides
The Free plan needs no payment card. New signups are paused. Existing customers can sign in to their workspace. See pricing for every plan’s price and allowances.